Privacy Policy
Last updated: 2025-10-01
Welcome to Crust & Ember Pizzeria’s privacy policy. We operate a pizzeria service accessible at marshfoyergrove.xyz (the “Site”). This policy explains how we collect, use, disclose, and protect personal information you provide when you visit or interact with our Site and related services. We are committed to handling your information responsibly and in compliance with applicable data protection laws.
Information we collect
We may collect several categories of information to provide and improve our services, including:
- Contact information: name, email address, phone number (as provided).
- Account and authentication data: username, password and other security credentials as you use our Site.
- Transactional data: orders placed, payment method, delivery addresses, and preferences.
- Technical data: device details, IP address, browser type, pages visited, time stamps, and analytics data to diagnose site performance and understand user behavior.
- Location data: approximate location derived from your IP address to provide localized content and delivery options.
How we use your information
We use information to:
- Process orders and deliver meals to you.
- Communicate about orders, promotions, and changes to our services.
- Maintain and improve site functionality, security, and user experience.
- Analyze usage trends to optimize menu, pricing, and promotions.
- Ensure compliance with legal obligations and resolve disputes.
Legal bases for processing
We process your information where we have your consent, to fulfill a contract, to comply with legal obligations, or for legitimate interests such as improving our services and safeguarding our business and users.
Sharing of information
We may share your information with trusted third parties who assist in delivering our services (e.g., payment processors, delivery partners) or who help us analyze performance and secure the Site. We require these parties to protect your information and to use it only for the purposes described by us. We may also disclose information when required by law or to protect our rights or the safety of others.
Data retention and security
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
You may access, correct, or delete your personal information, or restrict or object to certain processing, subject to applicable law. You may also withdraw consent where the processing is based on consent. To exercise these rights, contact us at +44 20 7946 0123 or via the Site at any time. We will respond in accordance with applicable legal requirements.
Cookies and tracking
We use cookies and similar technologies to personalize content, analyze traffic, and understand user preferences. You can adjust your browser settings to refuse cookies, but this may limit some features of the Site. We may rely on first-party cookies and essential functionalities to keep your session secure and provide the best possible experience.
Children’s privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate steps to remove such information from our systems.
International transfers
Your information may be processed outside your country of residence. When this happens, we implement appropriate safeguards to ensure your data remains protected in line with this policy and applicable laws.
Specific considerations for delivery and location-based services
To offer delivery and localizing content, we may collect location information and use it to determine your nearest available outlet, delivery times, and pricing in London, United Kingdom. If you enable location services on your device, this data may be collected in real time to enhance service quality. You can disable location access at any time in your device settings.
De-identification and data minimization
We aim to minimize the amount of personal data collected while still providing quality service. When feasible, we use aggregated or de-identified data for analytics and reporting to protect individual privacy.
Third-party links
The Site may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this privacy policy from time to time. We will notify you of any material changes and provide the new effective date at the top of this page. Continued use of the Site after the update constitutes acceptance of the revised policy.
Contact us
If you have questions or concerns about our privacy practices or this policy, please contact us at +44 20 7946 0123 or visit the Site for further assistance. You may also write to us at the following address:
12 Baker Street, London, W1U 3BW, United Kingdom
Data controller
The data controller for your personal information is Crust & Ember Pizzeria. If you have questions about how your data is processed or wish to exercise your rights, please reach out using the contact details provided above.
By using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, storage, and use of information as described.