Refund Policy
Last updated: October 10, 2025
Welcome to Crust & Ember Pizzeria. We want you to be fully satisfied with every order placed at marshfoyergrove.xyz and delivered to London, W1U 3BW, United Kingdom. This refund policy explains when a refund is available, how it is processed, and the steps you should take to request a refund for food purchases from our pizzeria. If you have any questions, please contact us at +44 20 7946 0123.
Eligibility for refunds
Refunds are considered for orders that arrive late, are delivered to the wrong address, or leave the kitchen in a condition not suitable for consumption. We will also review complaints about missing items, damaged packaging, or items that do not meet expected quality standards. To be eligible, you must report the issue within 48 hours of delivery and provide order details, including your order number, the item name, and photos when applicable. Items that have been consumed in part are generally not refundable, unless the issue is clearly a quality defect that affects the entire order.
Non-refundable items and exceptions
Discounted or promotional gift items may be excluded from refunds, at our discretion. Questions about eligibility should be directed to our support team at +44 20 7946 0123. We reserve the right to offer credits or replacements instead of a monetary refund at our sole discretion. In all cases, the decision will be communicated within five business days of receiving the request.
Refund methods and timelines
Approved refunds will be issued to the original payment method used for the purchase. If this method is not available, we may offer a store credit usable at marshfoyergrove.xyz or a replacement item of equal value. Refunds to credit cards typically appear on your statement within 5–10 business days, depending on your bank or payment processor. For payments made by debit or mobile wallets, processing times vary by provider. We will email you a confirmation once the refund is processed.
How to request a refund
To initiate a refund, please contact our customer care at +44 20 7946 0123 with the following: order number, delivery address, item(s) in dispute, and a brief description of the issue. Include any relevant photos or videos. We will acknowledge receipt within 2 business days and guide you through the next steps. If you prefer, you may visit marshfoyergrove.xyz and submit a refund request through the help center, selecting the appropriate reason code. We aim to resolve most requests within 5 business days.
Delivery issues and replacements
In cases of late delivery or incorrect items, we offer a replacement order or a partial refund for the affected items. If you receive a substitute that does not meet your expectations, please let us know at once so we can arrange an appropriate remedy. We strive to maintain consistency and quality in every pizza, and your feedback helps us improve.
Account and privacy
All refund requests are processed in accordance with Crust & Ember Pizzeria's privacy and data protection standards. We do not share your information beyond what is necessary to complete the refund, and we store records in compliance with applicable laws. If you need to update contact details for future refunds, please contact +44 20 7946 0123 or visit marshfoyergrove.xyz.
Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on marshfoyergrove.xyz with a new “Last updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy. For questions about updates, contact +44 20 7946 0123.
Crust & Ember Pizzeria is committed to delivering warm, delicious pizzas in a timely manner to patrons in London, United Kingdom. We appreciate your trust and aim to resolve every concern fairly and promptly. For any further assistance, reach out via +44 20 7946 0123 or visit marshfoyergrove.xyz.